Outlook Mapi Was Unable To Load Gsync.dll

Outlook Mapi Was Unable To Load Gsync.dll

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How to Fix Outlook Mapi Was Unable To Load Gsync.dll Error

If you are using Google Apps Sync for Outlook to sync your Gmail account with Outlook, you may encounter an error message that says \"MAPI was unable to load the information service gsync.dll\" when you try to launch Outlook. This error can prevent you from accessing your emails and contacts in Outlook.

There are several possible causes for this error, such as corrupted or outdated Google Apps Sync, incompatible Outlook version, or incorrect system PATH variable. In this article, we will show you some solutions to fix this error and restore your Outlook functionality.

Solution 1: Update Google Apps Sync

One of the most common reasons for this error is that your Google Apps Sync is not compatible with your Outlook version. Microsoft releases updates for Outlook regularly, and sometimes they may cause compatibility issues with third-party add-ins like Google Apps Sync. To fix this, you need to update your Google Apps Sync to the latest version available from Google.

To update Google Apps Sync, follow these steps:

Go to https://tools.google.com/dlpage/gappssync and download the latest version of Google Apps Sync.

Run the downloaded file and follow the on-screen instructions to install it.

Restart your computer and try to launch Outlook again.

If this solution does not work, try the next one.

Solution 2: Repair Outlook Installation

Another possible cause for this error is that your Outlook installation is corrupted or damaged. This can happen due to various reasons, such as malware infection, disk errors, or improper uninstallation of other programs. To fix this, you need to repair your Outlook installation using the built-in repair tool in Windows.

To repair Outlook installation, follow these steps:

Open Control Panel and go to Programs and Features (or Add/Remove Programs).

Find Microsoft Office or Microsoft 365 in the list of installed programs and select it.

Click on Change (or Repair) and choose Online Repair (or Quick Repair).

Follow the on-screen instructions to complete the repair process.

Restart your computer and try to launch Outlook again.

If this solution does not work, try the next one.

Solution 3: Disable Google Apps Sync Add-in

A third possible cause for this error is that the Google Apps Sync add-in is interfering with Outlook's functionality. This can happen due to conflicts with other add-ins or settings in Outlook. To fix this, you need to disable the Google Apps Sync add-in temporarily and see if that resolves the issue.

To disable Google Apps Sync add-in, follow these steps:

Launch Outlook in safe mode by holding down the Ctrl key while clicking on the Outlook icon.

Click on File menu, click Options, Add-ins, Go button besides Manage: Com-in Add.

Uncheck the box next to Google Apps Sync and click OK.

Close Outlook and restart it normally.

If this solution works, you can try to enable the Google Apps Sync add-in again and see if the error reappears. If it does, you may need to contact Google support for further assistance. 061ffe29dd